Privacy policy

Latest version: 01 July 2020


The SmartMed ForYou application offers various care-related services. If you use the services via this application, privacy-sensitive data (also known as: personal data) will be processed from you.

Of course, safeguarding your privacy is very important to us. We understand that the success of our services depends on your confidence in how we handle your sensitive personal data.

In this privacy policy we explain how we do this, what data we process about you, how we process it and why. We would like you to understand how we handle your data and the way we process your data. So that you can make a good decision and are in control of your data. We therefore recommend that you read the policy carefully.

"The privacy policy applies to all activities that take place in the SmartMed ForYou app of SmartMed Pharmacy B.V. (hereinafter" the App "). When you use the App, you agree with the current privacy policy.

We may adjust this privacy policy. If this is the case, you will receive a message so that you can take the changes. We ask you again to accept the conditions to continue using the App. If you have agreed to the new conditions, the processing of your personal data is then subject to the new privacy policy.


What personal data are processed and how do we get it?

We distinguish several types of data. Data that you enter, for example during the registration process of the App, entering your own medication or user preferences. And data that we retrieve from the administration of the pharmacy selected by you and where you are registered as a patient.

Registration data (self entered) 

  • An email address, which is also known at your affiliated pharmacy
  • A passcode
  • A Pharmacy
  • A Citizen Service Number (BSN)

Organization data (retrieved)

  • Detail information of your Pharmacy , e.g. location, contact information, opening hours and services

Medical record data (retrieved)

  • You active mediation as recorded in the administration of your pharmacy and which are ‘under control’


What do we use the personal data for?

Step1:

To use the app, you must first create a user account. For this we ask for your email address and a passcode. To ensure that this is the correct email address, you will receive a verification email in your mailbox and will be asked to confirm it. The specified email address must be the same as the email address in the administration of your pharmacy. If not, please contact your pharmacy.

We use Auth0 to create a user account. See also www.auth0.com.

For security reasons, we deliberately do not use linking with social media accounts.


Step 2:

The next step is to link your pharmacy to the app.

We ask you to select your pharmacy and to identify yourself on behalf of your pharmacy with your Citizen Service Number.

Based on this combination and the email address, we can automatically establish a trusted link between the app and the pharmacy administration. A precondition for this is that the email address is already known and has been verified in the pharmacy administration.

The Citizen Service Number (BSN) is used only once in the application and is not saved. The Citizen Service Number is necessary to actually determine that we are dealing with the right person and that data only ends up with the person in question. The request is sent encrypted.

Now that we have determined who you are and have been recognized in the administration of your pharmacy, we are able to show the following information in the app.

    - Personal data, like name, address,  city, gender, telephone number, 

    - Pharmacy data, like name , location, contact details, opening hours, services

    - Medical data, like your active medication 


Why do we process your data?

To enable you to access and use your medical data in a safe and easy way, we need to process your personal data. Information that we need to request your active medication from your pharmacy and to show you your current medication overview and to be able to offer you other services later *.

* Currently, the app only provides information


With whom sharing your personal data

Your data is not shared with any third party. The app provides for the technical access to your medical data, as it is stored in the administration of your pharmacy. SmartMed Pharmacy B.V. acts on behalf of the pharmacy as a processor, in accordance with the provisions of the GDPR.

The GDPR (the "" General Personal Data Regulation "" or the European Privacy Regulation or GDPR aims to provide a general protective framework for the processing of personal data. This ensures that your privacy is protected even better than before. regarding the processing of personal data on behalf of the data controller (the pharmacy) are laid down in the processor agreement.

The participating pharmacies are all connected to the SmartMed platform.


What data do we store and how long do we keep your data?

Your personal data will not be stored longer than necessary for the purposes described in this privacy statement or in the App. The retention period of the data stored on the device directly depends on the useful life of the app. If you no longer wish to use the services of this App, uninstall the app in the usual way. During the uninstallation process, all locally stored data will also be removed from your device.

The data we store locally encrypted are:

  • Personal data; 
  • Medical record data; 
  • Uset settings/preferences; 
  • Pharmacy;  
  • Personal_id within the pharmacy; 
  • Passcode;
  • TouchID usage.

We store this data locally, so that you can also work with the app even if you are not connected to the internet.


Data quality, security and shipping

SmartMed Pharmacy B.V. has an internal quality system with which we continuously test and improve our organization and internal processes. SmartMed is ISO27001 and NEN7510 certified and works in accordance with all important guidelines of information security in healthcare. 

Locally stored data is stored encrypted and can only be unlocked with the correct key from the App. So others cannot see this data.

 Every communication takes place in encrypted form via HTTPS. Our network servers are in secure data centers within the European Economic Area (EEA) and are monitored. 


Ask? Comments?

For questions about the processing of your personal data, please contact your pharmacy. If you have specific questions about what happens when using the App, please contact our Data Protection Officer:

email: security @smartmed.world